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Skip to content American Southwest Mortgage Corp. (ASMC) is a wholly owned subsidiary of SpiritBank of Bristow, OK, a major Oklahoma banking and financial services business. ASMC provides service for residential mortgages currently with ASMC. Please call or contact us, we would be happy to hear from you or help you with your mortgage service related questions via phone at: 866-406-6855 or ASMCSERVICE@SPIRITBANK.COM Common Questions Can I set my loan up for automatic payments? ASMC can provide automatic payment service for your loan serviced by ASMC. Please contact our service department at 866-406-6855. What if I am out of coupons? ASMC makes every attempt to place your loan with a new Servicer before you run out of temporary coupons. Sometimes it may take us a little longer. If you are out of temporary coupons and have not received a billing statement, please contact the Servicing Department. Email at ASMCSERVICE@SPIRITBANK.COM or via phone at 866-406-6855. I mailed my payment to you and then got a Notice of Transfer letter? ASMC frequently receives loan payments after the sale of a loan. American Southwest works with all our loan purchasers to assure that any payment we receive after a sale will be promptly remitted to the new Servicer and that your account will be credited in a timely manner. I received a letter saying my loan has been transferred. What happens now? ASMC will work to transfer your loan to the new Servicer as quickly as possible. When this happens, you will receive two letters to confirm the transfer. One letter is from us and is called a Notice of Transfer letter (or a goodbye letter). The goodbye letter notifies you that we have sold the servicing of your loan and provides details on the sale. At the same time your new Servicer will send you a similar Notice of Transfer letter (the hello letter). The hello letter will inform you when you should start making payments to the new Servicer and will also provide customer service addresses and telephone numbers for the new Servicer. Please pay close attention to the due dates contained in these letters to assure that you begin making your payments to your new Servicer without interruption. When I called the Servicing Department, I was told you couldn’t discuss my loan with me? ASMC, in accordance with compliance rules and regulations, is only authorized to discuss specific loan details with parties that are obligated on the note and mortgage. This is to protect your privacy. Callers will be asked a few questions to confirm that we are speaking with an authorized borrower before proceeding to discuss details of a loan. What is my account number / loan number? How much is my payment? When is it due? Your loan number can be found on the closing documents that were provided to you at the loan closing. If you are unable to determine the correct loan number, please contact our Servicing Department. The first payment date and the amount of your payment is detailed on the First Payment Letter. A copy of the First Payment Letter was included your loan closing documents. An additional copy of the First Payment Letter will be sent to you immediately after your loan has closed. What address do I use to send my payment to you? Payments may be sent to this address: American Southwest Mortgage Corp. P.O. Box 59001 Department 4018 Tulsa, OK 74159-9001 Please include your loan number with all submitted payments and ensure that all payments are received prior to the 15th of the month in order to avoid late charges. I would like to make my payment over the telephone or online? Currently, ASMC is not able to receive payments over the telephone or online. Your financial institution may be able to coordinate your online payment if your bank offers that service. We accept payment in the form of a personal check, bank check, cashier’s check or money order. NMLS number is 797001 © 2018 . All Rights Reserved....